Our FAQs!

Have you had a good look at our available accommodation? Like what you see? Got some

Questions you want answering?

Booking and Payments

    Do I need to pay a deposit?

    • Yes, you will need to pay a deposit of £200. This needs to be paid before you can move into your room.
    • This can be paid via Bank transfer or Cash.
    •  It will be stored in the Deposit Protection Scheme (DPS)

    How do I book?

    Please fill out an enquiry form and a member of the Atha Students team will be in touch to guide you through the process.

    How do I sign the Tenancy Agreement?

    • Once Atha Students has created you a tenancy agreement, they will send the agreement to sign by email.
    • All agreements are signed online via “Docusign

    What happens if I want to cancel my booking?

    • If for any reason you decide to leave during your contracted term, we might be able to release you from your tenancy agreement. But only if these conditions are met:
      • You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement.
      • You pay a £50 administration fee.
    • We can’t refund you until the student replacing you has taken over your room’s contract, signed the tenancy agreement, paid, and moved in.
    • If you can’t find someone to take over your tenancy, you’ll be responsible for paying the full rent until the end of your tenancy agreement

    What Bills are Included?

    • Electric, Gas, Water, WIFI and TV License

    What happens if my student loan is late?

    • Your student loan should not be late;however, it can happen. You will need to provide proof from the student loans company. We can then alter your payments dates accordingly.
    • Communication with Atha Students is key.

    Do I need a guarantor?

    • Every tenant will need a guarantor to sign the agreement unless:
      • You are paying your full rent balance in advance
      • You have exceptional circumstances accepted by Atha Stucents.

    What happens if my rent is late?

    • If your rent is late and you have not provided a valid reason why your rent is late your case will be passed to a Debt Collection Agency.
    • This will incur additional costs that you will be responsible for.

    How do I pay my rent?

    • You need to pay your rent via “Bank Transfer” on the specified payments dates in your tenancy agreement.

    Can couples rent a room?

    • In our St James Studios development yes couples can rent a room on our “Dual Occupancy” rate.

International Students

    How do I open a bank account?

    • You can’t open a UK bank account until you’re in the UK, but make sure you do, as soon as you can. It’s the safest place to keep your money.
    • To open an account, you’ll need documents from your university with details about you and your course. You’ll also need your passport. Check with your chosen bank to find out exactly what they need from you.
    • Setting up your account will take at least a week. So until then, make sure you have enough money for your first few weeks in your new city.


    • Many International students coming to live and study in the UK will need a valid Visa.
    • This is for you personally to organise.

    Getting a UK phone number

    • Mobile phones are cheap to buy – but expensive to use. Especially for calling abroad.
    • There are two main types of mobile payment plans:
      • This means compulsory monthly payments, often with extra call charges – but the phone comes cheaper, or free. To get a contract, you’ll need an enrolment letter from your university. Check any contract carefully before you sign!
      • Pay as you go. No contract, no credit check, no monthly bills, and no enrolment letter needed. But you’ll pay more to buy the phone, and calls will be more expensive than on contract.
    • Don’t rush to buy! Check all the deals for international calls and make sure you get the phone and deal that’s right for you.

General Questions

    Are guests allowed to stay?

    • Yes, guests are allowed to stay for a maximum of 3 nights a week.
    • If you need your guests to stay longer then you will need written permission from Atha Students.

    Is insurance included?

    • No, you will need to organise your own personal contents insurance.
    • Atha Students would recommend “Endsleigh Contents Insurance”

    Is your accommodation suitable for Mature Students?

    • Yes, we can accept mature students up to an age of 32. What we have to appreciate is that this is primarily a student accommodation building with an average age of 18-24.

    Is your accommodation available to Non-Students?

    • Yes, we can acceptnon-students up to an age of 32. What we have to appreciate is that this is primarily a student accommodation building with an average age of 18-24.

    How safe is the development?

    • All Atha Students properties have CCTV in place along with other security systems. In all of the years Atha Students has been running student accommodation there has not been a single security complaint.

    Can I smoke in my room?

    • Under NO circumstances can you smoke in your room. You will have to go to a designated smoking zone at the property or make sure you are outdoors.
    • It is a criminal offence to smoke inside any property including your accommodation.

    Am I allowed pets on the accommodation?

    • No, unless you have written permission from Atha Students directly.

    What happens if I drop out of university?

    • If you drop out of university then there are 2 options, you can take:
      • Option 1, You can continue to live with Atha Stucents as a “Non-Student”. You will no longer receive Student finance so your payments will need to be adjusted to meet your new payment needs.
      • Option 2, If you are wanting to cancel your contract due to leaving university. Please see heading “What happens if I want to cancel my contract”

    How can I make a complaint?

    • We try our best to provide you with the best possible service and chance to enjoy your stay with Atha Students. However complaints can happen so if you would like to issue a complaint you can get in touch with us directly by sending an email to hello@athastudents.com

    Council Tax?

    • Council tax is 100% the tenant’s responsibility.
    • If you are a student, you are exempt from paying council tax for the duration of your study. You will need to get a “Council Tax Exemption Form” from your university and take it to the local council along with your tenancy agreement. They will then put your name in their system, and you will be council tax exempt.
    • If you are not a student, you will be liable to pay council tax.

Moving in and out

    When can I move in?

    • You can move in from the start date of your contract. Please let Atha Students know your anticipated move in day and time so we can make sure your room is 100% ready for you.

    What is included in the room?

    • All Properties:
      • Double Bed
      • Mattress
      • 2 x Bedside Tables
      • Desk and Desk Chair
      • Wardrobe
      • Chest of Draws
      • En-suite Bathroom
    • St James Studios
      • Bar Stools
      • 32inch Smart TV
      • Built in double wardrobe
      • Fridge freezer
      • Kitchen
      • En-suite Bathroom

    Moving out?

    • We are sad to be saying goodbye, however you have to move out eventually. The process of moving out is very easy.
    • Please make sure you have given your room a deep clean. It should be given back to the same standard as you received it.
    • Please then return the keys back to a member of Atha Students, and that’s it. Very simple.

    When do I get my deposit back?

    • Once you have left the accommodation Atha Students will inspect your room for any damage and the cleanliness of the room. Atha Students will make deductions to your Deposit amount that equal the cost of repair work or professional cleaners.
    • The amount will need to be agreed by you.
    • Once agreed the deposit will be released and you will have it back in a couple of days.